Last updated: May 2026
Welcome to Factory2Key.
These Terms of Service (“Terms”) govern your use of the Factory2Key website, online forms, downloadable resources, booking links, email communications, and related services operated by Factory2Key Pty Ltd, trading as Factory2Key (“Factory2Key”, “we”, “us”, or “our”).
By accessing or using our website or engaging with our services, you agree to these Terms. If you do not agree with these Terms, you should not use our website or services.
1. About Factory2Key
Factory2Key provides information, coordination, and project pathway support for modular housing and related building projects.
Our role may include assisting with project enquiries, modular home readiness discussions, manufacturer coordination, builder coordination, site readiness considerations, approvals pathways, logistics, delivery, installation coordination, and handover-related processes.
Factory2Key is not a replacement for independent legal, financial, planning, engineering, building, or tax advice. Any decision to proceed with a modular home, land purchase, building contract, development project, or related investment should be made after obtaining appropriate professional advice.
2. Use of Our Website
You agree to use our website and online services only for lawful purposes.
You must not:
- Use our website in a way that breaches any applicable law or regulation
- Attempt to interfere with the security or functionality of the website
- Upload or transmit malicious code, viruses, or harmful material
- Use our website to send spam or unsolicited communications
- Copy, scrape, reproduce, or misuse website content without written permission
- Provide false, misleading, or incomplete information through our forms or communications
We may restrict or suspend access to our website if we reasonably believe these Terms have been breached.
3. Website Information
The information on our website is provided for general informational purposes only.
While we aim to keep information accurate and up to date, Factory2Key does not guarantee that all website content is complete, current, or suitable for your specific circumstances.
Information about modular homes, timelines, approvals, pricing, logistics, land readiness, installation, or project delivery may vary depending on the location, land conditions, council requirements, supplier availability, builder involvement, design specifications, finance arrangements, and other project-specific factors.
You should not rely solely on website information when making property, building, investment, or financial decisions.
4. Enquiries, Consultations and Project Discussions
When you submit an enquiry, book a consultation, download a resource, or communicate with Factory2Key, you may be asked to provide information about yourself, your land, your budget, your preferred home type, your timeframe, or your project goals.
You agree that the information you provide is accurate, current, and complete to the best of your knowledge.
Any initial discussion, consultation, estimate, guide, checklist, or recommendation provided by Factory2Key is preliminary only unless confirmed in a formal written agreement.
5. No Guarantee of Project Approval or Outcome
Factory2Key may assist with coordination and guidance; however, we do not guarantee that:
- Your land will be suitable for a modular home
- A council, certifier, authority, lender, builder, manufacturer, or other third party will approve your project
- A project will be completed within a specific timeframe
- A project will be delivered for a specific cost unless agreed in a formal written contract
- A particular design, package, finance pathway, or approval outcome will be available
- A modular home will achieve a particular valuation, rental return, resale result, or investment outcome
All project outcomes depend on individual circumstances and third-party requirements.
6. Pricing and Estimates
Any prices, estimates, package examples, cost ranges, or financial information displayed on our website or provided in discussions are indicative only unless expressly stated otherwise in a formal written agreement.
Final pricing may vary depending on factors including, but not limited to:
- Home design and specifications
- Site conditions
- Engineering requirements
- Transport and crane access
- Council or authority requirements
- Utility connections
- Bushfire, wind, flood, BAL, soil, or environmental considerations
- Builder, manufacturer, consultant, or supplier pricing
- Market conditions and material costs
- Finance, legal, tax, and professional costs
Factory2Key may update or change website pricing, package information, and service descriptions at any time.
7. Third-Party Providers
Factory2Key may work with or introduce you to third-party providers, including manufacturers, builders, consultants, designers, engineers, surveyors, certifiers, town planners, finance contacts, insurance providers, logistics providers, trades, and other project partners.
Unless expressly stated in writing, third-party providers are independent from Factory2Key.
Factory2Key is not responsible for the acts, omissions, advice, pricing, representations, delays, warranties, or performance of third-party providers.
You should review and understand any contract, proposal, quote, warranty, or agreement provided by a third party before proceeding.
8. Formal Agreements
These Terms apply to your general use of our website and online services.
If you proceed with a specific service, project, package, development, consultation, or engagement with Factory2Key, separate written agreements may apply. Those agreements may include additional terms relating to fees, scope of work, responsibilities, payments, delivery, project milestones, cancellations, intellectual property, confidentiality, and dispute resolution.
If there is any inconsistency between these Terms and a signed written agreement with Factory2Key, the signed written agreement will apply to the extent of the inconsistency.
9. Payments
Where Factory2Key charges fees for specific services, those fees will be set out in a written proposal, invoice, service agreement, project agreement, or other written communication.
You agree to pay all agreed fees by the due date stated.
Unless otherwise stated, all amounts are in Australian dollars and may be subject to GST where applicable.
Factory2Key may suspend or delay services if agreed payments are not made on time.
10. Cancellations and Changes
Cancellation, refund, or variation rights will depend on the specific service, agreement, stage of work, and costs already incurred.
Some services may involve third-party costs, booking commitments, professional fees, design work, administrative work, planning activity, or project coordination time that may not be refundable once work has commenced.
Any cancellation or change request should be made in writing.
Nothing in these Terms limits your rights under Australian Consumer Law.
11. Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies any rights, guarantees, remedies, or protections that you may have under the Australian Consumer Law or any other applicable law that cannot be excluded, restricted, or modified.
Where our services are supplied to consumers, those services come with guarantees under Australian Consumer Law, including that services will be provided with due care and skill and be reasonably fit for the purpose made known, where applicable.
12. Intellectual Property
Unless otherwise stated, all content on the Factory2Key website is owned by or licensed to Factory2Key.
This includes text, branding, logos, graphics, images, videos, downloads, checklists, guides, frameworks, diagrams, website design, documents, and other materials.
You may view, download, or print website content for personal or internal business use only.
You must not reproduce, distribute, modify, publish, sell, or commercially exploit our content without prior written permission from Factory2Key.
13. Downloadable Resources
Factory2Key may provide downloadable resources such as checklists, guides, brochures, articles, templates, or educational materials.
These resources are provided for general information only and should not be treated as legal, financial, planning, building, engineering, tax, or investment advice.
You may use these resources for your own personal or internal business purposes. You must not resell, rebrand, redistribute, or claim ownership of Factory2Key resources without written permission.
14. User-Submitted Information
If you submit information, comments, project details, feedback, documents, plans, images, or other materials to Factory2Key, you confirm that you have the right to provide that information.
You grant Factory2Key permission to use that information for the purpose of responding to your enquiry, assessing your project, providing services, coordinating with relevant parties, and carrying out our business operations.
We will handle personal information in accordance with our Privacy Policy.
15. Privacy
Your use of our website and services is also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, disclose, and protect personal information, including how information may be accessed by offshore support team members or third-party service providers.
You can view our Privacy Policy at:
16. Email and Marketing Communications
When you submit your details, download a resource, register for an event, or make an enquiry, you may receive communications from Factory2Key relating to your enquiry, our services, educational content, project opportunities, or relevant updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us directly.
We may still send essential service-related communications where necessary.
17. Links to Third-Party Websites
Our website may contain links to third-party websites, booking platforms, social media platforms, partner websites, supplier pages, or external resources.
These links are provided for convenience only.
Factory2Key does not control third-party websites and is not responsible for their content, accuracy, privacy practices, availability, or terms of use.
You access third-party websites at your own risk.
18. Limitation of Liability
To the maximum extent permitted by law, Factory2Key is not liable for any loss, damage, cost, delay, or expense arising from:
- Your use of, or reliance on, website information
- Inaccurate or incomplete information provided by you
- Decisions made without obtaining appropriate professional advice
- Delays or decisions by councils, authorities, lenders, certifiers, builders, manufacturers, suppliers, consultants, or other third parties
- Site conditions or project-specific issues
- Website interruptions, errors, or technical issues
- Unauthorised access to, or misuse of, online communications beyond our reasonable control
Nothing in these Terms limits liability that cannot legally be excluded under Australian law.
19. Indemnity
You agree to indemnify Factory2Key against any reasonable loss, damage, liability, claim, cost, or expense arising from your breach of these Terms, misuse of our website, infringement of intellectual property rights, or provision of false, misleading, or unauthorised information.
20. Availability of Website
We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
We may update, suspend, withdraw, or change any part of the website at any time without notice.
21. Changes to These Terms
Factory2Key may update these Terms from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
Your continued use of the website after changes are posted means you accept the updated Terms.
22. Governing Law
These Terms are governed by the laws of Australia and the applicable laws of the State or Territory in which Factory2Key conducts the relevant engagement, unless otherwise stated in a separate written agreement.
You agree to submit to the jurisdiction of the courts of Australia in relation to any dispute arising from these Terms.
23. Contact Us
If you have any questions about these Terms of Service, please contact us:
Factory2Key
Email: info@factory2key.com.au
Website: https://factory2key.com.au