Last updated: May 2026
Factory2Key Pty Ltd, trading as Factory2Key, (“Factory2Key”, “we”, “us”, or “our”) operates the Factory2Key website and related online services, including our enquiry forms, downloadable resources, booking links, email communications, and other digital tools connected with our business activities.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you use our website, contact us, download our resources, book a consultation, or otherwise engage with Factory2Key.
By using our website or providing personal information to us, you agree to the collection, use, and handling of your information in accordance with this Privacy Policy.
Information Collection and Use
Factory2Key may collect personal information that you voluntarily provide to us when you:
- Submit an enquiry through our website
- Download a checklist, guide, brochure, or other resource
- Book a consultation or strategy call
- Register for an event, webinar, seminar, or presentation
- Subscribe to our email updates
- Communicate with us by phone, email, social media, or online form
- Engage with us regarding modular homes, land readiness, approvals, delivery, installation, or project coordination
Personal information we may collect includes, but is not limited to:
- Name
- Email address
- Telephone number
- Address or property location
- Project details
- Land or site information
- Budget range
- Timeframe for your project
- Any other information you choose to provide
We use this information to respond to enquiries, provide relevant information, assess project suitability, coordinate communications, improve our services, and support the delivery of Factory2Key’s modular housing and project coordination services.
Log Data
When you visit our website, we may collect information that your browser sends automatically. This may include:
- Your computer’s Internet Protocol (“IP”) address
- Browser type and version
- Pages visited on our website
- Time and date of your visit
- Time spent on pages
- Referral source
- Device information
- Other website usage statistics
This information helps us understand how visitors use our website, improve user experience, monitor performance, and enhance the relevance of our online content.
Cookies
Cookies are small files that may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device.
Factory2Key may use cookies and similar technologies to improve website functionality, analyse website traffic, understand visitor behaviour, and support marketing or remarketing activities.
You can instruct your browser to refuse cookies or alert you when cookies are being used. However, if you do not accept cookies, some parts of our website may not function properly.
How We Use Personal Information
Factory2Key may use your personal information to:
- Respond to your enquiries
- Provide information about our services
- Assess your modular home or project requirements
- Send relevant guides, checklists, brochures, updates, or resources
- Arrange consultations, meetings, or project discussions
- Support coordination between manufacturers, builders, consultants, trades, suppliers, and other relevant parties
- Improve our website, communications, and service delivery
- Maintain accurate internal records
- Meet legal, regulatory, or compliance obligations
- Communicate with you about Factory2Key projects, services, updates, or opportunities that may be relevant to you
We will not sell your personal information.
Service Providers
Factory2Key may engage third-party companies, consultants, contractors, suppliers, software providers, and individuals to support our business operations and service delivery.
These may include providers who assist with:
- Website hosting and maintenance
- Email marketing and communications
- Customer relationship management systems
- Project coordination
- Administration
- Scheduling
- Data storage
- Analytics
- Marketing
- Professional advice
- Modular housing, building, logistics, approvals, or related project support
These third parties may access personal information only where necessary to perform their services for Factory2Key. We take reasonable steps to ensure that third parties handle personal information securely and only for authorised purposes.
Overseas Data Handling
Factory2Key is committed to transparency and accountability in the handling of personal information.
As part of our operations, we may engage offshore team members, virtual assistants, administrative support providers, contractors, or service providers located outside Australia. These team members may assist with administrative tasks, email management, scheduling, data entry, customer relationship management, marketing support, and other business support activities.
Overseas Access and Roles
Personal information may be accessed by offshore support team members where reasonably required to perform their duties. Their responsibilities may include:
- Managing emails
- Scheduling appointments
- Updating internal systems
- Assisting with enquiry management
- Coordinating administrative tasks
- Supporting marketing and client communications
- Assisting with project-related administration
Location of Overseas Support
Our offshore support team may be based in the Philippines and may also include other overseas locations as our business operations require.
Purpose of Overseas Disclosure
The purpose of allowing overseas access to personal information is to improve operational efficiency, streamline administrative processes, support timely communication, and maintain a high standard of service for clients, project partners, and prospective buyers.
Safeguards and Data Protection Measures
To protect personal information accessed overseas, Factory2Key takes reasonable steps to apply safeguards, including:
- Confidentiality obligations for offshore team members and contractors
- Internal procedures for handling personal information
- Access controls where practicable
- Use of business systems to manage information securely
- Limiting access to information required for the relevant task
- Ongoing review of data handling practices
- Requiring overseas team members and service providers to handle personal information responsibly and in accordance with our privacy expectations
Factory2Key remains accountable for the handling of personal information by its offshore support team and takes reasonable steps to ensure that privacy standards are maintained.
Disclosure of Personal Information
Factory2Key may disclose personal information where reasonably necessary to:
- Respond to your enquiry
- Coordinate project-related discussions
- Connect you with relevant manufacturers, builders, suppliers, consultants, finance contacts, or project partners
- Provide requested information or services
- Meet legal, regulatory, insurance, or compliance obligations
- Protect our legal rights or respond to lawful requests
Where appropriate, we will only share the information necessary for the relevant purpose.
Security
The security of your personal information is important to us.
Factory2Key takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.
While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.
Links to Other Sites
Our website may contain links to third-party websites, platforms, booking tools, social media pages, or partner websites that are not operated by Factory2Key.
If you click on a third-party link, you will be directed to that third party’s site. We recommend that you review the privacy policy of every website you visit.
Factory2Key has no control over, and assumes no responsibility for, the content, privacy policies, or practices of third-party websites or services.
Children’s Privacy
Factory2Key’s services are not directed to people under the age of 18.
We do not knowingly collect personally identifiable information from anyone under 18 years of age. If you are a parent or guardian and believe that a child has provided us with personal information, please contact us.
If we become aware that we have collected personal information from a child under 18 without appropriate consent, we will take reasonable steps to delete that information.
Compliance with Laws
Factory2Key may disclose personal information where required to do so by law, court order, subpoena, regulatory requirement, or other lawful request.
Accessing or Updating Your Personal Information
You may contact us to request access to the personal information we hold about you or to ask that it be corrected if it is inaccurate, incomplete, or out of date.
We may need to verify your identity before responding to such requests.
Marketing Communications
If you have opted in to receive communications from Factory2Key, we may send you updates, resources, event invitations, project information, or other content relevant to modular housing, land readiness, project coordination, and related opportunities.
You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in our emails or by contacting us directly.
Changes to This Privacy Policy
Factory2Key may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date. You are encouraged to review this Privacy Policy periodically for any changes.
Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
For questions about this Privacy Policy or how Factory2Key handles personal information, please contact us at:
Factory2Key
Email: info@factory2key.com.au
Website: https://factory2key.com.au